City Services


IDNYC is the new, free identification card for all New York City residents, which gives all of us the opportunity to show who we are—New Yorkers. As a government-issued photo identification card, IDNYC secures the peace of mind and access to City services that come from having recognized identification.

IDNYC cardholders can access services and programs offered by the City as well as by businesses. IDNYC helps enhance public safety, by serving as a recognized ID for interacting with NYPD. It also helps New Yorkers gain access to all City buildings that provide services to the public and is accepted as a form of identification for accessing numerous City programs and services.
Visit the IDNYC website

City’s New Voting System

In compliance with federal and state law, New York City voters now vote using a paper ballot. They mark their choices on a paper ballot using a pen or ballot marking device, and insert their marked ballot into a scanner. The scanner then tabulates the votes after the polls close on Election Day. This poll site voting system provides a verifiable paper record and allows all voters, including voters with disabilities, to vote privately and independently at their poll site.
Visit the Board of Elections website

311 Online

Browse NYC 311 online to see a full listing of City services. You can find everything from Alternate Side Parking information to job training programs to Yellow Taxi lost and found to step-by-step guides on how to obtain various City licenses, permits and certificates.
Visit 311 Online


The Street Conditions Observation Unit (SCOUT) is a team of inspectors based in the Mayor’s Office of Operations. Their mission is to drive every City street once per month and report conditions that negatively impact quality of life to 311. SCOUT inspectors send reports of conditions they observe to the 311 system, and 311 assigns the conditions to the relevant agency for appropriate corrective action – the very same way that 311 handles complaints from the public.

Notify NYC

Notify NYC is the City of New York’s official source for information about emergency events and important City services. Registration is free and simple. Follow the registration link and create your account. Notify NYC updates are available via email, SMS or phone for areas you select. You can get citywide messages via Twitter or RSS feed.
Visit the Notify NYC website

NYC Service

NYC Service is a new effort to promote service and volunteerism in New York City. It includes an innovative set of initiatives that aim to achieve two overarching goals: making our city the easiest place in the world to volunteer and setting a new standard for how cities can tap the power of their people to tackle our most pressing challenges.
Visit the NYC Service website

Citywide Performance Reporting System

NYCStat is the City’s one-stop shop for all essential data, reports and statistics related to City services. From this page you can access a wide array of performance-related information, including Citywide and agency-specific performance, 311-related information and interactive mapping features for selected performance data and quality of life conditions.
Visit the Citywide Performance Reporting System website

NYC DOHMH Rat Information Portal

The Rat Information Portal (RIP) provides information on rats in NYC. Use this site to make maps and learn about what you can do to prevent and manage rats.
Visit the Rat Information Portal

Workforce 1

Workforce1 is a better way to find a job in New York City. If you’re unemployed or hoping to make a mid-career change, it offers free services to connect you with the job that’s right for you. Find a job, get job training and work on professional development.
Visit the Workforce 1 website

NYC Business Solutions

NYC Business Solutions helps businesses start, operate and expand in New York City. The services are provided at no cost, regardless of the size or stage of the business.
Visit the NYC Business Solutions website

Food Establishment Inspection

Selecting a place to dine out is now even easier with the City’s new restaurant inspection website. Here you’ll find health inspection results for each of New York City’s 24,000 restaurants.
Learn more about Food Establishment Inspection

Free in NYC

There’s always something exciting to do and see around the City that’s free of charge. See weekly picks, and visit’s calendar and special offers section for more free events.
Visit Free in NYC
Visit the NYCGo Calendar
Visit the NYCGo Special Offers Section

DOB Permits in Community District 10

New Building Permits in Community District 10
Major Alteration Permits in Community District 10
Full Demolition Permits in Community District 10

Lifeline Discount Telephone Service Program

Lifeline helps you stay connected and save money on your monthly telephone bill. The Lifeline discount can be applied to either home telephone service (landline or cable) or wireless service. The discount is available for only one line per household. Consumers qualify for Lifeline by participating in one of a number of federal assistance programs OR by having income at or below 135% of the federal poverty guidelines. For more information
Learn more about the Lifeline Telephone Service Program

Access Programs

ACCESS NYC is a free service that identifies and screens for more than 30 City, State and Federal human service benefit programs. You may use this service anonymously or you may create an account. Some ACCESS NYC programs require you to create an account.

Follow the links below to get information about the programs. You may also be eligible for other programs that are not currently part of ACCESS NYC.

Family and Children Programs

Child Care
Head Start
After School Programs
Universal Prekindergarten — Pre K For All (UPK)

Employee and Training Programs

In School Youth Programs (ISY)
New York State Unemployment Insurance
NYCHA Resident Employment Services (RES)
Senior Employment Services (SES)
Summer Youth Employment Program (SYEP)
NYC Workforce 1 Career Center I Department of Labor

Financial Assistance Programs

Cash Assistance
Child and Dependent Care Tax Credit
Child Tax Credit
Earned Income Tax Credit (EITC)
Home Energy Assistance Program (HEAP)

Health Care Service

Medicare and Prenatal Care Assistance Program

Food and Nutrition Programs

Commodity Supplemental Food Program (CSFP)
Food Stamps – SNAP Benefits
School Meals
Special Supplemental Nutrition for Women Infants and Children

Health Insurance Programs

Child Health Plus B
Family Health Plus/Medicaid
Healthy NY
Medicaid For Adults
Medicaid For Children
Medicaid Excess Income
Prenatal Care Assistance Program

Housing Programs

Disability Rent Increase Exemption (DRIE)
Disabled Homeowners Exemption (DHE)
School Tax Relief (STAR)
Section 8 Housing Assistance
Senior Citizen Homeowners Exemption (SCHE)
Senior Citizen Rent Increase Exemption (SCRIE)
Veterans Exemption
Housing Lotteries for Apartment Seekers
Housing Lotteries for Homebuyers